Frequently Asked Questions

Can I still come if I am on my period?Yes, you can still come to your appointment if you are on your period. Your physiotherapist will place an absorbent pad under you for the duration of the exam. Your period does not affect the results of the exam or the treatment.
Is it covered by insurance?Yes, pelvic floor physiotherapy is covered under “physiotherapy” in your insurance plan.
Do I need a doctor's referral?No, you do not need a doctor’s referral to see a physiotherapist. You can self -refer, and book the appointment yourself. However, a select few insurance companies request a referral in order to reimburse you. If you phone your insurance company (Blue Cross, Great West Life, SunLife, Johnson, etc) they will let you know if a referral is required.
Are your services covered by Medicare?No.
How much does it cost?The Initial Assessment = $140. Follow Up Treatments = $105
Do you provide direct billing?No. You pay the full cost upfront. A receipt will be provided which you then give to your insurance company to be reimbursed.
Is it safe to have an exam while pregnant?Yes, internal pelvic exams are safe to perform during pregnancy.
How long are the appointments?The initial assessment is 1 hour. Follow up visits are around 45 minutes.
Is an interal performed at every visit?In most cases, an internal exam is performed at each visit to monitor progress and direct treatment. However, if internal exams are typically painful for the individual, an internal exam may only be performed at every second or third visit.
How many treatments will I need?Typically, a client will require between 3-8 appointments depending on the severity of the symptoms and whether it is a new or chronic issue. If you are not experiencing any symptoms of pelvic floor dysfunction and the goal of your visit is to be proactive and assess the state of your pelvic floor (ex: pregnancy or postpartum assessment) you may only need the one visit.
Will the internal exam hurt?Your physiotherapist will use a gloved finger, instead of the metal speculum like your doctor would use. This often makes the assessment much more comfortable for you. Your physiotherapist does not want you to experience pain during the exam. If you feel pain, you are encouraged to let your physiotherapist know. The exam is performed very slowly and your physiotherapist will repeatedly check in with you to see how you are doing. Often, your physiotherapist will be able to tell when you are in discomfort based on the response felt by the pelvic floor, and will then withdraw her finger. Of course, if you wish to stop the exam at any point, you have the right to request this, and the exam will be terminated immediately.